How to Choose an SAP Business One Partner: 10 Questions to Ask

SAP Business One is the same product whichever partner you buy it from. What changes is the partner: how well they understand your business, how they set the system up, and whether they stay with you after go-live. These ten questions help you separate partners quickly.

1. How many of your implementations have gone live?

This is the most important question. Ask how many projects they have started, how many are live today and how many were abandoned. AIT has completed 70+ implementations since 2010, and every one has gone live.

2. What is your SAP partner status?

Check the partner on SAP Partner Finder. It shows their official status and products. AIT is an SAP Registered Partner for SAP Business One.

3. Have you worked in our industry?

A partner who has worked with pharma distributors already knows about batch-wise MRP and expiry returns. Ask for examples from your industry. See the industries AIT works with.

4. Who exactly will work on our project?

Ask for the names and experience of the consultants, and whether the same team stays until go-live.

5. What does the price include?

Ask whether licences, implementation, customization, data migration and training are all included, or added later. AIT’s all-in packages start at Rs. 9.99 Lakhs and include all of these. See pricing.

6. How will you move our data?

Ask how masters, opening stock and balances will be migrated from your current software, and how the figures will be checked. Read about AIT’s data migration process.

7. How will our team be trained?

Training on your own data, before go-live, makes adoption much easier than generic demos.

8. Will you be on-site at go-live?

The first weeks after go-live and the first month-end closing are when teams need the most help.

9. What does support cost after go-live?

Ask about AMC, response times and who you call. AIT’s AMC is 18% of licence cost per year. See support and AMC.

10. Are you close enough to visit?

A local partner can sit with your team when needed. AIT’s consultants are based in Hyderabad and work in English, Telugu and Hindi.

Want to put AIT through these questions? Book a free demo.